Terms of Service

1. About SmartGoodz

SmartGoodz is a dropshipping and wholesale reseller platform operated by Rigwig Ltd ("we", "us", "our"), a company registered in England and Wales. The platform allows approved resellers to browse our product catalogue, purchase items at wholesale prices, and have those items picked, packed, and shipped directly to their customers under a white-label fulfilment arrangement.

By creating an account on smartgoodz.io you agree to be bound by these Terms of Service. If you do not agree, you must not use the platform.

2. Eligibility

• You must be at least 18 years old to register.
• You must be operating as a legitimate business or sole trader in the United Kingdom.
• By registering you confirm that you have the legal right and capacity to enter into a binding contract and that the information you provide is accurate and up to date.
• We reserve the right to refuse, suspend, or terminate any account at our sole discretion, including where we suspect misuse, fraud, or breach of these terms.

3. Account Registration and Security

• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately at support@rigwig.com if you suspect unauthorised access to your account.
• We are not liable for any loss resulting from unauthorised use of your account.
• You may not share your account with others or allow third parties to access it.

4. Subscription

Access to the SmartGoodz platform requires a paid monthly subscription. The following terms apply:

• A free trial period is offered to new members. No charge is made until the trial period ends. You may cancel before the trial ends without any charge.
• Subscriptions are billed monthly in advance via Stripe. Your subscription renews automatically on the same date each month unless cancelled.
• You may cancel your subscription at any time from the Subscription page within your account. Cancellation takes effect at the end of the current billing period — you will retain access until then.
• Subscription fees are non-refundable except where required by applicable law. Unused time within a billing period is not credited or refunded upon cancellation.
• We reserve the right to change subscription pricing with at least 30 days' notice. Continued use of the platform after a price change constitutes acceptance of the new price.

5. Orders and Dropship Fulfilment

• When you place a dropship order, you purchase products at the wholesale price shown plus a pick & pack fee and a shipping charge based on your chosen courier.
• Payment is taken at the time of order via Stripe. Orders are only processed once payment is confirmed.
• You are responsible for providing accurate recipient details (name, address, postcode). We are not liable for failed or delayed deliveries caused by incorrect address information.
• We aim to dispatch orders within 1–2 business days. Dispatch times are estimates and are not guaranteed. We are not responsible for courier delays once an order has been handed to the carrier.
• As a reseller you sell directly to your customers. You are solely responsible for your customer relationships, your own pricing, customer service, and compliance with consumer law obligations that apply to your business.
• Stock availability is not guaranteed. In the rare event that a product is out of stock after your order is placed, we will notify you and issue a full refund for the affected item(s).

6. Pricing and Wholesale Prices

• Wholesale prices, RRP guidance, and courier rates are displayed on the platform and are subject to change. We will notify you of significant price changes via the News & Alerts section of your dashboard.
• RRP figures provided are for guidance only. You are free to set your own retail prices.
• All prices are shown exclusive of VAT unless stated otherwise. If you are VAT registered, you are responsible for accounting for VAT on your own sales.

7. Returns and Refunds

• You may submit a return request for a dropship order within 30 days of the order being placed, via the My Orders section of your account.
• Returns are accepted for items that are defective, damaged in transit, incorrect, or materially not as described. We do not accept returns for change of mind unless agreed in writing.
• Once a return is approved, we will provide a prepaid return label or arrange collection. Items must be returned in their original condition and packaging.
• Refunds for approved returns will be issued to your original payment method within 5–10 business days of us receiving and inspecting the returned item.
• Shipping charges are non-refundable unless the return is due to our error (wrong item sent, item damaged in transit).

8. Prohibited Use

You agree not to:

• Use the platform for any unlawful purpose or in violation of any applicable UK or EU regulation.
• Resell or share access to the platform or your account credentials.
• Misrepresent products, make false claims about our products, or use our brand, trademarks, or imagery in ways that could damage our reputation.
• Attempt to scrape, reverse-engineer, or extract data from the platform by automated means.
• Circumvent any security measures or attempt to gain unauthorised access to any part of the platform.
• Place fraudulent orders or attempt chargebacks in bad faith.

9. Intellectual Property

All content on the SmartGoodz platform — including product images, descriptions, logos, and software — is owned by or licensed to Rigwig Ltd. You may use product images and descriptions solely for the purpose of listing and selling our products on your own sales channels. You must not use our branding or logo to imply any affiliation beyond the reseller relationship without our prior written consent.

10. Limitation of Liability

• To the fullest extent permitted by law, Rigwig Ltd's total liability to you in connection with these terms shall not exceed the total amount paid by you in the 3 months preceding the event giving rise to the claim.
• We are not liable for indirect, consequential, or special losses including lost profits, lost sales, or reputational damage.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

11. Privacy and Data

We process your personal data in accordance with our Privacy Policy. By using the platform you consent to such processing. We will not sell your data to third parties. Recipient address data provided for order fulfilment is used solely for that purpose.

12. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of material changes via the platform or by email. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these terms, please contact us at support@rigwig.com.